The emails and tracking links are not always error-free. If you haven't received any emails, you can 1. look in your spam folder or 2. contact us. When it has been sent, you will see a tracking link there. No tracking link means it has not yet been s

The emails and tracking links are not always error-free. If you haven&apos;t received any emails, you can 1. look in your spam folder or 2. contact us.When it has been sent, you will see a tracking link there. No tracking link means it has not yet been sent (foreign shipments are sent differently, you may not see a link here)

How can I track the status of my order?

It's best to write a comment at check out and we'll make an extra effort :-)

It&apos;s best to write a comment at check out and we&apos;ll make an extra effort :-)&#xA0;

Can you gift wrap my order?

Sorry, at the moment we do not ship to the UK!

Sorry, at the moment we do not ship to the UK!

Do you ship to the UK?

a cute color

Shipping and tracking

What is the jewelry made of?

How do I handle acrylic?

How do I deal with brass jewelry? (We don't use this material anymore though!)

Is your jewelry also available in silver?

Material

Return

Can I exchange my item?

I received a defective or incorrect item

Return copy

Exchange & Returns

Where can I pick up my order?

Collection

Do you also have other chain lengths?

Can I get a single earring?

I forgot something with my order

Do you offer clips?

Adjustments

Do you have a shop or dealer?

Can I come over sometime?

Location

How can I pay for my order with you?

I didn't receive the 10% code from the newsletter

Further questions